Our Terms and Conditions
You agree to be bound by the terms and conditions as laid out below and they will govern each Order that You place with us. Each Order is a separate legally binding contract. You should read these terms and conditions carefully and make sure you understand them.
These terms and conditions are governed by the laws of Malta and do not affect your statutory rights.
1.1 In these terms and conditions and Your sale agreement (which was given to You on the day You purchased the Goods), the following words shall have the following meanings:
“You” or “Your” means the person named in the Order to whom we are supplying the Goods in accordance with these terms and conditions;
“We“, “Us” or “Our” means CBR Online Shop located at “Sunflower”, Tarxien Road, Luqa;
“Order” means Your order for the Goods;
“Goods” means all products listed in the Order;
“Made to Measure” mean any Goods that are made to specific, non-standard dimensions as determined by You; and
“Delivery” means the delivery of the Goods to the delivery address specified in the Order.
2.1 These terms and conditions apply to Orders placed online, over the phone or through a brochure only.
2.2 It is your responsibility to check:
(a) the dimensions of all goods to ensure that they will fit into your property; and
(b) that additional services requested (such as assembly or disposal) are clearly noted in the Order. These will be shown separately. If they are not included in the Order then these services have not been purchased and will not be provided. These can be added by contacting Customer Services on +35621661317.
2.3 A confirmation of your Order will be sent automatically by e-mail or postal service and, unless You are notified to the contrary within 48 hours of this confirmation, the Order will be deemed to be accepted by CBR Online Shop.
3.1 The description of the goods will be as specified within the Order.
3.2 You should be aware that:
(a) all sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only;
(b) mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances; and
(c) comfort grading is for guidance only.
(d) When placing a mattress on a bedstead please note that there maybe a gap around the edges; this is to allow for rotation & bedding.
3.3 We guarantee (the “Guarantee“) that for 12 months from the date of Delivery, the Goods will:
(a) be of satisfactory quality;
(b) be fit for the purpose for which they are designed and supplied;
(c) be free from material defects in design, material and workmanship; and
(d) comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.
3.4 The Guarantee covers normal domestic home use only and does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by You, commercial use, failure to follow our written instructions regarding care of the goods, or any alteration or repair to the goods which You carry out without our prior written approval.
3.5 If You inform us that the goods have breached the guarantee, we will arrange an inspection to verify this. If this inspection finds that the goods have not breached the guarantee, We will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist.
3.6 If You would prefer to use an inspection service of your choosing, then this must be done at your cost. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection.
3.7 In the rare event that goods are found to have breached the guarantee, we will follow a fair and fast process. We will either repair or replace the goods free of charge. Alternatively, We may (if we choose) provide a full refund of the price paid by You for the goods. We will do our best to agree with You which remedy would be most appropriate.
3.8 The guarantee shall apply to any repaired or replacement goods we supply to You.
4. EXTENDED GUARANTEES:
If You have purchased an extended guarantee with your goods, these guarantees are subject to their own terms and conditions, which are stated on the guarantee paperwork.
5. EX-DISPLAY ITEMS:
5.1 If You have purchased ex-display items, the price of these items reflects the fact that they may have sustained fair wear and tear and they cannot be returned or refunded unless faulty. In addition, these goods cannot be ‘comfort exchanged’ nor are they covered by our price promise.
5.2 If an ex-display item is deemed to have breached the guarantee, We will choose to either repair the item or refund the price paid for the item, as ex-display items cannot be replaced with a full price item.
5.3 It is Your responsibility to check that ex-display items are in a satisfactory condition when placing your Order and You must arrange for collection of the goods within a reasonable time (usually within 7 days of Order).
6. PRICE AND PAYMENT:
6.1 Full payment is required at the time the Order is placed and CBR Online Shop will collect this using the Revolut system.
7. DELIVERY AND COLLECTION
7.1 Delivery of the Goods will incur a separate charge of €10.
7.2 Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 24 hours prior to Delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.
7.3 We can deliver to the majority of postcodes in Malta but We may be unable to deliver to Gozo. Please contact Us for more details.
7.4 Delivery dates and lead times are given in good faith but are subject to change. Most delivery lead times start from the date of Order. However some exceptions apply when only a deposit is paid with Order. Please contact Customer services for details.
7.5 If, as a result of circumstances beyond our control, we are or reasonably believe that we will be unable to complete Delivery of the Goods, we will be entitled to cancel the Order and will provide You with a full refund of all amounts paid.
7.6 Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order. Delivery is to the room of Your choice at the delivery address. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by You to accept the Goods.
7.7 If we are unable to complete Delivery due to the Goods not fitting in the required room at the delivery address, You may Order a different product as a replacement for the Goods. In these circumstances:
(a) You must pay the difference between the price of the Goods and any replacement product which is of higher value;
(b) You shall not be entitled to a refund of the difference between the price of the Goods and any replacement product which is of lower value; and
(c) You must pay a delivery charge of €10 and our reasonable administration costs.
7.8 The Goods may require some assembly. If You have purchased an assembly service, this will be carried out by a provider selected by Us. If You have not purchased this service, it is Your responsibility to assemble the Goods. Please note that the availability of assembly services is dependent on the Location being delivered to.
7.9 You should inspect the Goods carefully upon Delivery. If assembled by Us or our provider at the delivery address, Goods will be deemed accepted once assembled.
7.10 We will notify You in writing or verbally once the Goods are ready for Delivery or collection. If You fail to collect or take Delivery of the Goods on the agreed date, we will not store the Goods for any reason for longer than 28 days.
7.11 If You fail to pay the full price of the Goods or fail to take Delivery or to collect the Goods within 28 days of the scheduled delivery date, We will be entitled to cancel the Order and You must pay all amounts stated in the Order in addition to our reasonable administration costs, which may be up to 20% of the cost of the Goods. This charge may, at least in part, reflect the price at which we are able to resell the Goods.
8.1 The collection and disposal of Your old beds/mattresses is an additional and chargeable service. All items for disposal must be wrapped as securely as possible in the green bag provided by Us at the time of Order. We reserve the right to refuse collection if items for are not wrapped or are still assembled in the property.
8.2 Under no circumstance should items for disposal be left exposed to the weather and become wet or soiled. We reserve the right to refuse collection in this instance. In addition Our delivery service driver may refuse to collect such items if they are reasonably concerned about contamination of other customer orders on his vehicle. In this instance a full refund of the charges for the disposal will be given but You will be responsible for the disposal of such items.
9. RISK AND OWNERSHIP:
9.1 Responsibility for and ownership of the Goods passes to You once the Goods are Delivered or collected.
10.1 The Buyer may cancel the goods at any point after placing their Order, but no later than 14 days from the day of delivery. Intention to cancel can be notified to CBR Online Shop by:
Using the contact us form
Calling Customer Services on +35621661317
Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been opened or used. This does not apply if the items in question are found to be faulty.
The Goods must be unused, in their original condition and made available for collection at a time agreed with CBR online shop. The collection date should not exceed 21 days from the cancellation date.
Alternatively the Buyer may return the Goods (at the Buyers cost) in their original condition and adequately packaged to prevent damage to:
CBR, “Sunflower”, Traxien Road, Luqa, Malta.
11.1 If Goods have been Delivered, then a refund cannot be made until we have collected the Goods.
12. EVENTS OUTSIDE OUR CONTROL:
12.1 We will not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following:
(a) delays caused by one of Our suppliers, except in the circumstances envisaged by clause 8.6;
(b) strikes, lock-outs or other industrial action;
(c) fire, explosion, storm, flood, snow or other natural disaster;
(d) unavailability of shipping, aircraft, motor transport or other means of public or private transport; or
(e) unavailability of public or private telecommunications networks.
12.2 Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.
13. LIMITATION OF LIABILITY:
13.1 We do not accept any responsibility for damage to Your property during Delivery other than damage due to Our negligence when Our liability is limited to Your direct costs to repair that damage.
13.2 Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.
13.3 We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the Order.
13.4 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.